Privacy policy
Last updated: 2026-09-21
This policy explains how Indigo Residential and Commercial Property Services Ltd ("we", "us") handles your personal data when you use the Indigo Real Estate Management resident app to report and follow maintenance issues for your development.
Who we are
Indigo Residential and Commercial Property Services Ltd (CRO 473054), Unit B, The Apex Building, Blackthorn Road, Sandyford Business Park, Dublin 18, D18 H6K2. PSRA Licence No. 002200. We are the data controller. Contact us about your data at info@irem.ie or +353 1 2934807.
What we collect
- Your name, email address and phone number.
- Your development and unit.
- The maintenance issues you report — description, location, and any photos you attach (we remove photo location/EXIF data automatically).
- Messages you exchange with us through the app.
- Basic technical data needed to keep you signed in securely.
For owners, we may also hold contact details provided to us by the owner or their agent as part of managing the development.
Why we use it, and our legal basis
- To manage and resolve the issues you report and keep you updated — this is necessary to provide the service you asked for and to meet our obligations in managing the development.
- To contact you about your reports and important notices for your development.
- To keep proper records as a managing agent, and to meet legal and regulatory obligations.
We rely on your consent for your account (you agree to this policy when you register, and you can withdraw it by asking us to close your account), and on our legitimate interests and legal obligations in running the development. We never use your details for marketing, and we never sell them.
Who we share it with
We share only what is necessary with contractors we appoint to carry out a repair you have reported (for example, the location and nature of the issue).
The directors of your owners' management company (OMC), who are responsible for overseeing your development, may view reports and their progress for that development through a secure, read-only login. This helps them carry out their oversight duties.
We also use trusted service providers to host, email and back up the app on our behalf. They act only on our instructions under contract, and store data within the EU.
We do not share your details with anyone else except where we are required to by law.
Where it is stored
Your data is stored on secure servers within the EU, encrypted in transit, and backed up. Access is restricted to our management team.
How long we keep it
We keep your data for as long as we manage your development and you have an account, and for a reasonable period afterwards to meet our record-keeping, accounting and legal obligations. When it is no longer needed, we delete it.
Your rights
You have the right to access the personal data we hold about you, to have it corrected or deleted, to object to or restrict how we use it, and to receive a copy of it. To exercise any of these, email info@irem.ie. You also have the right to complain to the Irish Data Protection Commission if you are unhappy with how we handle your data.
Cookies
The app uses only essential cookies — a single sign-in cookie that keeps you securely logged in, and a small amount of on-device storage for app preferences. We do not use advertising, analytics or tracking cookies, so no cookie-consent banner is required.
Changes to this policy
We may update this policy from time to time. The version date is shown at the top of this page.